Do we pay to ship a serum sample to your laboratory?

No! Pet Preferred Diagnostics provide you with a prepaid priority mail envelope. Just follow the instructions that are included in the kit.
Does allergy affect many pets?

Allergies are the second most common reason owners bring in their dogs to veterinarians. It’s also one of the most common complaints from cat owners. Ear infections and hot spots are often due to underlying allergies, so allergy issues can many times be a top concern for pet owners and a reason why they visit veterinarians.
How do we receive the test results?

We will send you an e-mail containing the results in PDF format. We can also Fax the results to your office upon your request.
Do you really release the results on the next day?

Yes. We release the results on the next day. A specimen received (for example) on Monday will be processed on the same day, and the results will be released to you on Tuesday. The exception is Saturday. If we receive a specimen from your office on Saturday, you will get the test results on Monday.
Does Pet Preferred Diagnostics accept samples from other than the US countries?

Yes. We accept serum samples from other countries. Please contact us for instructions.
How many kits can be sent to your laboratory in one envelope?

You can put two kits in one envelope.
What if we collected the serum sample, but are not able to ship it on the same day?"

It is not a problem. Please, keep the serum sample refrigerated and ship it at your convenience. The serum sample can stay in refrigerator at +4 C o for up to a week.
How sensitive is your Lyme disease test for dogs?

It is very sensitive. Our test detects 8 antibodies to Borrelia burgdoferi at the early and later stages of infection in a single sample with 100% sensitivity. Please see the test details here.
How can we get your serum collection and transportation kits?

Please, submit your information on our website and send us an e-mail requesting the kits. They will be delivered to your clinic free of charge within 1-2 days.
Do you require shipping a serum sample with a cool pack?

No cool pack is necessary.
Can we send two serum samples in one transportation box?

You can put two or more serum samples in one box. However, do not forget to appropriately mark the tubes with serum samples and include the corresponding requisition forms in the envelope.

Frequently Asked Questions